Duke Energy Connects Indiana Customers to Utility Support; provides energy saving tips | Duke Energy


  • The company continues to proactively inform customers of payment plans, other tools to help manage energy bills.

PLAINFIELD, Ind. – With rising summer temperatures threatening to cause even more financial hardship for those struggling to pay their energy bills, Duke Energy continues to support its customers by connecting them with available support and offering programs and tools to help manage utility bills, including flexible payment plans.

Aid programs

Duke Energy contacts late customers by email and / or SMS with information about utility assistance administered by agencies in their local communities.


This income-based program allows those earning below certain thresholds to qualify for federal energy bill assistance through the Low Income Home Energy Assistance Program (LIHEAP). Eligible income thresholds are based on factors that include household income and the number of people living in a dwelling. Online and mail-in applications for LIHEAP funds will open on October 1. To find out how to qualify and apply, call 211 or visit in.gov/ihcda.

Indiana Emergency Rental Assistance Program

Indiana Emergency Rent Assistance Program (IERA) dollars are again available to help eligible clients pay rents and utility bills past due April 1, 2020. Eligible applicants may receive up to 12 months of rent assistance, which can include up to nine months. months of rent in arrears. The program also covers essential public services, up to a maximum amount.

Full details of the IERA program are available at IndianaHousingNow.org.

Assistance agency funds

Some clients may also qualify for assistance from various government and non-profit programs for utility bills and other household expenses. in211.org is a free service to help clients find local community agencies that can help meet a wide range of needs, including utility bills, housing, food and other essentials, child and elderly care, medical expenses and health advice. Customers can find out which agencies serve their area by dialing 211, visiting in211.org online, or texting their postal code to 898.211.

Additionally, Duke Energy Indiana customers can learn more about how community agencies can help by visiting our website. Resources are also available here for small business clients, ranging from financial assistance and billing and payment options to professional advice on managing their energy use.

Other assistance in managing utility bills

Budget invoicing

Duke Energy Budget Billing allows customers to pay a predictable amount each month to better manage their budget. The amount is periodically reviewed and adjusted. Learn more about budget billing here.

Choose your due date

With Pick Your Due Date, customers can choose when they want their Duke Energy bill to be due each month. The combination of selecting your due date and budget billing can give customers even more control over their energy bills. Find out more: www.duke-energy.com/home/billing/pick-your-due-date.

Installment plans

Installment plans give customers more flexibility to pay off an overdue balance over a longer period. Customers can request a few extra days or restructure the outstanding balance into a monthly payment plan. Customers should contact Duke Energy Indiana to discuss their options by calling 800.521.2232.

Monitor and manage energy consumption

Energy use typically increases in the summer, as air conditioning is one of the biggest energy consumers in your home. Customers can also easily track and adjust their usage when the temperatures are the highest.

  • Smart meters provide customers with daily and hourly usage information to help them better understand their energy use and take action to save energy and money. Video here.
  • Duke Energy customers with smart meters also receive usage alerts via email and / or SMS midway through their billing cycle, well in advance of their bill arrival, with the amount of their current usage. and a projection of what their final monthly bill might be.
  • Customers can also set budget alerts, so they know when their bill reaches a specific amount of their choice, allowing them to adjust their usage and save money on their bill.

Other energy saving programs, tips and advice to help you manage higher energy bills that may result from increased energy can be found at Duke-Energy.com/Summer.

Duke Energy Indiana

Duke Energy Indiana, a subsidiary of Duke Energy, supplies approximately 6,600 megawatts of electrical capacity to approximately 840,000 customers in a 23,000 square mile service area, making it Indiana’s largest electricity supplier.

Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, North Carolina, is one of the largest energy holding companies in the United States. Its electric utilities serve 7.9 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively have 51,000 megawatts of energy capacity. Its natural gas unit serves 1.6 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. The company employs 27,500 people.

Duke Energy is implementing an aggressive clean energy strategy to create a smarter energy future for its customers and communities – with targets of at least 50% carbon reduction by 2030 and zero net carbon emissions by 2050. The company is one of the leading renewables in the United States. supplier, on track to own or purchase 16,000 megawatts of renewable energy capacity by 2025. The company is also investing in major grid upgrades and expanding battery storage, and is exploring zero-emission power generation technologies such as hydrogen and advanced nuclear.

Duke Energy was named to Fortune’s 2021 “World’s Most Admired Companies” list and Forbes “America’s Best Employers” list. More information is available at duke-energy.com. The Duke Energy News Center contains press releases, fact sheets, photos and videos. The Duke Energy Illumination features stories about people, innovations, community topics and environmental issues. Follow Duke Energy on Twitter, LinkedIn, Instagram and Facebook.

Media contact: McKenzie Barbknecht


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