Piedmont Natural Gas connects customers to utility assistance; provides energy saving tips


CHARLOTTE, North Carolina, September 2, 2021 / PRNewswire / – With many customers in its tri-state territory experiencing financial difficulties and struggling to pay their energy bills, Piedmont Natural Gas continues to support its customers, connecting them with available support and offer tools and programs, including flexible payment plans. to help manage their natural gas bills.

Aid programs
Piedmont contacts late clients by email and / or SMS with information on utility assistance administered by agencies in their local communities.

This income-based program allows those who earn below certain thresholds to qualify for federal assistance on the energy bill through the Low-Income Home Energy Assistance Program (LIHEAP). Eligible income thresholds are based on factors that include household income and the number of people living in a dwelling. To find out how to qualify and apply for LIHEAP funds in your state, visit:

Emergency Rent Assistance Program / HOPE 2.0
Emergency Rental Assistance Program (HOPE 2.0) dollars are again available to help eligible customers pay past rent and utility bills since March 13, 2020. Eligible applicants can receive up to 12 months of rent assistance, which can include up to nine months of rent in arrears. The program also covers essential public services, up to a maximum amount.

Full details of the HOPE program are available at:

SC Stay Plus
SC Stay Plus is an emergency rental assistance program that provides funds to help eligible residential tenants pay up to 12 months of rent and overdue utility bills since March 2020.

Owner Assistance Funds
The Homeowners Assistance Fund is a new federal program established for homeowners experiencing financial hardship after January 21, 2020, due to COVID-19. The funds will help prevent defaults, defaults, foreclosures and loss of utilities. Homeowners with incomes equal to or less than 150% of the region’s median (average) income may be eligible. Please note that some states may not yet accept applications. Learn more:

Assistance Agency Funds
Some clients may also qualify for assistance from various government and non-profit programs for utility bills and other household expenses. 211.org is a free service to help clients find local community agencies that can help meet a wide range of needs, including utility bills, housing, food and other essentials, child and elderly care, medical expenses and health advice. Customers can find out which agencies serve their area by calling 211 or by visiting 211.org.

Besides, Piedmont customers can find out more about how community organizations can help by visiting our website. from Piedmont The Share the Warmup program is an energy assistance program designed to help low-income individuals and families pay their monthly energy bills, regardless of the energy source used in the home. More information on how to request help from Share the Warmth funds or how to register to contribute to the program is available at piedmontng.com/ShareTheWarmth.

Other assistance for manager utility bills and energy consumption

Equal payment plan
from Piedmont The equal payment plan allows customers to pay a predictable amount each month to better manage their budget. The amount is periodically reviewed and adjusted. Learn more about the Equal Payment Plan here.

Payment terms
Payment terms give customers more flexibility to pay an overdue balance over a longer period. Customers can request a few extra days or restructure the outstanding balance into a monthly payment plan. Customers should contact Piedmont Natural Gas at 800.752.7504 to discuss the options available to them.

Energy saving tools
Piedmont offers energy saving programs, tips and advice to help you manage higher energy bills that can result from increased energy use at piedmontng.com/EnergySavingTools.

Piedmont Natural Gas
Piedmont Natural Gas, a subsidiary of Duke Energy, is an energy services company primarily engaged in the distribution of natural gas to over one million residential, commercial and industrial customers in North Carolina, Caroline from the south and Tennessee. The company also supplies natural gas to power plants. Piedmont is regularly recognized by JD Power for excellent customer satisfaction and has been named by Cogent Reports as one of the most trusted utility brands in the United States

Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, North Carolina, is one of the largest energy holding companies in the United States. Its electric utilities serve 7.9 million customers in North Carolina, Caroline from the south, Florida, Indiana, Ohio and Kentucky, and collectively own 51,000 megawatts of energy capacity. Its natural gas unit serves 1.6 million customers in North Carolina, Caroline from the south, Tennessee, Ohio and Kentucky. The company employs 27,500 people.

Duke Energy is implementing an aggressive clean energy strategy to create a smarter energy future for its customers and communities – with targets of at least 50% carbon reduction by 2030 and zero net carbon emissions by 2050. The company is one of the leading renewables in the United States. supplier, on track to own or purchase 16,000 megawatts of renewable energy capacity by 2025. The company is also investing in major power grid upgrades and expanding battery storage, and is exploring zero-emission power generation technologies such as hydrogen and advanced nuclear.

Duke Energy was named to Fortune 2021’s “World’s Most Admired Companies” list and Forbes’ America’s “Best Employers” list. More information is available at duke-energy.com. The Duke Energy News Center contains press releases, fact sheets, photos and videos. The Duke Energy Illumination features stories about people, innovations, community topics and environmental issues. Follow Duke Energy on Twitter, LinkedIn, Instagram and Facebook.

Media Contact: Jason Wheatley
Telephone: 877.348.3612
E-mail: [email protected]

SOURCE Piedmont Natural Gas


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